Privacy Policy

This notice provides highlights from N H GLOBAL (UK) LIMITED Privacy Policy document, which is available by email.

Policy Highlights

This Privacy Policy describes the purposes for which and the manner in which KI Metals collects, uses, maintains and discloses personal data or information collected from users of this Website. It also describes procedures available for users who have questions, complaints or disputes relating to KI Metals’ handling of their personal data.

We are committed to protecting your privacy. Please read the policy to check how your information will be treated. It also describes your data protection rights, including a right to object to some of the processing which the KI Metals carries out. More information about your rights, and how to exercise them, is set out in the Your Rights section.

We abide by the appropriate UK and EU Rules on Data Protection. If you have any further queries regarding privacy, please contact our customer service team via the Contact Us link on our website.

The Data KI Metals Collects

You may give us information about you when you complete a form on our site or by corresponding with us by phone, e-mail or other electronic means, or in writing.

When we send or receive email from you, we collect the address and content of the emails, the success or failure of our attempts to send you email, and information about when you receive, open or click on content in emails, we send you and any subsequent visits you or other recipients make to our websites.

Your information is used for our internal purposes. We collect basic login data (e.g. email address, password, company name) when you register with us. This information is used to identify our customers and to send order confirmations. We collect delivery and billing information (ie. billing/delivery addresses, phone number) at the Checkout page in order to process your order and to contact you should there be a problem with your order. We also collect contact details for marketing purposes and to inform you of new products and services and any special offers we may have from time to time.

We value your privacy and understand that you don’t want your name and personal details sold to third parties. KI Metals will not sell, trade or rent in any form your information to a third party. We will only provide your information to a third party, who will also keep your personal details protected, when it is necessary for processing your order and facilitating delivery.

We will never sell, distribute or lease your personal information to third parties. You may request details of personal information which we hold about you under GDPR.

Opt-out Procedure

Users have the choice to opt out of having their personal information used by KI Metals for a purpose that is incompatible with the purpose(s) for which it was originally collected or subsequently authorized by the individual. When a user is first asked to provide personal data or information to KI Metals, or as soon thereafter as is practical, but in any event before KI Metals uses such information for a purpose other than that for which it was originally collected or processed by KI Metals, KI Metals will provide a user with clear and conspicuous, readily available, and affordable mechanisms to exercise this choice.

Accurate Information

We may check what you have told us and share that information with fraud prevention agencies. It is important that you give us accurate information. If you give us false or inaccurate data and we suspect fraud we will record this at the fraud prevention agencies.

Your Rights

You have the right to ask us for a copy of your personal data; to correct, delete or restrict processing of your personal data; and to obtain the personal data you provide in a structured, machine-readable format.

In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement). Where we have asked for your consent, you may withdraw consent at any time. If you ask to withdraw your consent to us processing your data, this will not affect any processing which has already taken place at that time.

You can object at any time to our use of your personal data for direct marketing purposes, by contacting us using the information below.

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to a data protection authority in the country in which you live or work, or alternatively to the UK Information Commissioner (

Use of Cookies

This website uses cookies. Cookies collect information about your use of the website, including things like your connection speed, details of your operating system, the time and duration of your visit and your IP address. The information collected by cookies enables us to understand the use of our site, including the number of visitors we have, the pages viewed per session, time exposed to particular pages etc. This in turn helps us to provide you with a better experience, since we can evaluate the level of interest in the content of our website and tailor it accordingly. We will not attempt to personally identify you from your IP address unless required to as a matter of law or regulation or in order to protect our or our other customers’ rights. Most browsers automatically accept cookies. You can set your browser options so that you will not receive cookies and you can also delete existing cookies from your browser. However, you may find that some parts of the site will not function properly if you refuse cookies.

The major cookies used on the KI Metals website are listed below:

Cookie Name
1. FORM_KEY — Stores randomly generated key used to prevent forged requests.
2. PHPSESSID — Your session ID on the server.
3. GUEST-VIEW — Allows guests to view their orders.
4. PERSISTENT_SHOPPING_CART — A link to information about your cart and viewing history, if you have asked for this.
5. USER_ALLOWED_SAVE_COOKIE — Indicates whether a customer allowed to use cookies.
6. WP-CACHE-SESSID — Facilitates caching of content on the browser to make pages load faster.
7. WP-CACHE-STORAGE — Facilitates caching of content on the browser to make pages load faster.
8. WP-CACHE-STORAGE-SECTION-INVALIDATION — Facilitates caching of content on the browser to make pages load faster.
9. WP-CACHE-TIMEOUT — Facilitates caching of content on the browser to make pages load faster.
10. SECTION-DATA-IDS — Facilitates caching of content on the browser to make pages load faster.
11. PRIVATE_CONTENT_VERSION — Facilitates caching of content on the browser to make pages load faster.


You must not use any computers, computer equipment, network resources or any services provided by us for any illegal purpose, or for accessing, receiving or transmitting any material deemed illegal, indecent, offensive or otherwise unacceptable under UK law.

All passwords and usernames allocated to you must be kept secret and must not be disclosed to anyone without our prior written authorisation.

You must not use any false identity in email or other network communications.

You must not attempt or participate in the unauthorised entry or viewing of another user’s account or into another system.

The password should be at least twelve characters long. To make it stronger, use upper and lower case letters, numbers, and symbols like ! ” ? $ % ^ & ).

The account will be locked out after 5 login failures.

The account will be locked out after 5 forgot password attempts.

The time period of login failures count is 10 minutes.

The amount of time a user is locked out is 10 minutes.

If you think your account user name/password has been compromised, please contact the website admin via email [email protected] without further delays. You may also take few steps like forgot password and use two factor authentication to reset the password which will secure your account again.

Changes to Privacy Policy

Please note that this policy will be reviewed, and may change, from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

Decision Making

Any decision made by us in relation to the services provided to you shall be final.
By submitting your personal information, you confirm that you have read and consent to our website terms and conditions and this privacy policy.

Further Information

N H GLOBAL (UK) LIMITED full online Privacy Statement contains links to supplementary information about specific N H GLOBAL (UK) LIMITED sites or services.

All credentials (e-mail address and password) used to sign in to any of N H GLOBAL (UK) LIMITED sites and services will be part of [N H GLOBAL (UK) LIMITED use, a future enhancement that will be managed by the parent company N H GLOBAL (UK) LIMITED

For more information about our privacy practices, write to us using our online form at Contact Us or write to us at:


Unit 9, Dunton Industrial Estate,

Mount Street,



West Midlands,

B7 5QL

Tel: 01213283380